Refund policy

At TindahanPH, we are committed to ensuring your satisfaction with every purchase. Please review our return and refund policy below:

Returns

  • Eligibility: Items must be returned within 14 days of the purchase date. To be eligible for a return, items must be unused, in their original packaging, and accompanied by the receipt or proof of purchase.

  • Non-Returnable Items: Certain items are non-returnable, including perishable goods, personal care items, and gift cards.

Refunds

  • Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to the original method of payment within 5-7 business days.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us.

Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

Unclaimed or Returned Shipments

  • Orders that are unclaimed, refused, or returned to sender due to unsuccessful delivery attempts will be subject to a 10% restocking fee. Original shipping charges are non-refundable.

    If you would like the order to be re-shipped, additional shipping fees will apply.

Legal Compliance

Our return and refund policy complies with the Consumer Protection Act of Alberta, which governs consumer rights and business obligations in Edmonton and throughout Alberta. For more information on your rights under this act, please visit the Government of Alberta's consumer protection website.

If you have any questions or concerns about our return and refund policy, please contact us at admin@tindahanph.com.